A great way to improve through experience is to learn from the mistakes of others. The best way is to learn from your own successes.
Our experience in developing and implementing intranet solutions has exposed us to a number of mistakes, many committed by others and, I must admit, a few by us. Along the way, We’ve also enjoyed a number of successes.
Mistake #1: Don’t Talk to Users
“I’m afraid of what they might say”